Shipping, Returns, Warranty
1. We are a small business and can be affected at times by order flow. We're generally set up to ship on certain days of the week, so most orders will ship within 3 to 5 business days after receipt of order (but often sooner).
2. We provide shipping options based on your location. We're set up to offer carrier pricing, so the fee changes based on your location and the weight of your package. For most international orders we have limited the shipping option to UPS Worldwide Saver as we have had delivery issues with less costly options.
3. INTERNATIONAL ORDERS: Be advised that we can not be not responsible for any Taxes/VAT/Customs associated with your shipment.
4. We provide a tracking number once your package ships. If your package does not deliver, contact us for options on how to proceed (email@example.com).
Simply put, we're not happy if you're not happy. Understandably, buying writing instruments online without the benefit of touching & using can be a concern. Rest assured you can return your order for any reason for a full refund within 2 weeks of receipt. Simply reach out to us at firstname.lastname@example.org and we'll take care of you. We're always interested in feedback on what you didn't like as well.
Once more, we're not happy if you're not happy. If at any time something goes wrong with your Spoke product that you feel is related to design, materials, manufacture... just get in touch with us and we'll work to resolve. Simply reach out to us at email@example.com and we'll take care of you.
A note on finishes: Many Spoke products utilize machined aluminum parts that have an anodized finish to provide color and durability. While anodizing is durable (Macbooks are anodized), it is not an indestructible finish. Through use over time, it would not be unusual for the finish to selectively wear through to expose the silver aluminum underneath (typically at edges or threads). We consider this a usage/aging process that makes your pen your own unique item... and not a defect.